Name: Yong Ge
Rating: 1
Review: We had an under sink water purification system and a water softener system from Elite when we bought the house. We requested to fix the leaking under sink system about a year after we bough the house. Two Elite guys came, but they did not fix the leaking and even made the leak worse. I contacted Elite, but the manager was very restrict with the time they would come, and asked me to stay home for a whole work day to wait for them to come, because they could not give me a specific time that they would come to fix the unfixed problem. So I disputed the charge and fixed the leak through another company. One year later, the water softener tank started leaking again, so I contacted the Elite and asked them to check because it is still under warranty. They pushed me to pay the disputed charge first and told me they will void the warranty for the water softener. It does not make any sense to me that I should pay for the disqualified service! Why should I pay twice to fix the same problem! I would rather get a new water softener instead of asking them to fix it. Never get any service or products from them!!!
Date: a month ago