Warranty Policy

1. Manufacturer Limited Warranty

Systems and components are covered by applicable manufacturer warranties, including Nelsen Corporation and/or third-party component manufacturers.

Manufacturer warranties generally cover defects in materials and workmanship under normal residential use. Warranty terms vary by component.

Manufacturer warranties do not cover:

  • Freezing damage

  • Improper installation or modification

  • Exposure to hot water beyond manufacturer limits

  • Lack of maintenance or salt

  • Wear parts (o-rings, seals, spacers, gaskets)

  • Acts of God or power surges

Warranty claims must be initiated through Houston Water Systems. Supporting documentation and photos may be required.

2. One-Year Installation Workmanship Warranty

Houston Water Systems provides a one (1) year workmanship warranty covering installation-related defects.

This includes:

  • Improper fittings

  • Installation-caused leaks

  • Drain line configuration errors

This does not cover:

  • Pre-existing plumbing issues

  • Corroded or failing copper lines

  • Municipal pressure fluctuations

  • Customer tampering

  • Normal wear

Warranty claims must be submitted via:
zacharias@houstonwatersystems.com
832-938-0991

Photos and description required.